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Yeo’s first priority was to improve customer touchpoints at his company, which were previously predominantly counter service based. Now digital channels such as its website and mobile app provide customer access. In addition, his team created a platform allowing employees to sign up, manage their accounts, as well as bet online.
Furthermore, they have collaborated with various organisations to enhance the efficiency of their operations. For example, Bone Marrow Donor Programme successfully reduced training administration time by using an online centralised training management system which automates manual tracking of attendance and budget usage as well as reduce staff burden in an industry that often has issues with manpower issues.
Utilizing its technology capital and IT expertise, iShine Cloud was established in 2018. This service offers other charities affordable yet comprehensive IT solutions through a secure cloud platform to increase productivity, enhance governance and efficiency of operations and ultimately enhance services to beneficiaries more effectively.
Yeo’s team created forums for staff to voice their opinions, comments and suggestions on new initiatives before incorporating them into the company’s ongoing strategy. This enabled employees to take ownership of their work which has resulted in improved culture, productivity and job satisfaction levels for employees.
The company implemented a rewards program designed to incentivize employees to submit ideas. This reward system would serve to recognize their efforts and devotion while improving morale and drawing talent to join. The rewards program at IGT includes an impressive array of prizes, from vouchers and electronics to free parking and discounts on various products; plus health and fitness services! The rewards are given as part of its rewards program, with vouchers redeemable at participating restaurants, shops and attractions with each voucher validating as one prize. Incentives also include health and fitness services provided as part of incentives programs. Reward your employees for their hard work and loyalty to your company with employee incentives that motivate and give them an incentive to stay. This strategy is particularly essential in an industry as highly competitive as gaming.