Singapore Pools Embraces Digitalisation to Strengthen Responsible Gambling Measures

Singapore Pools, a state-owned gaming operator, provides safe and trusted betting to combat illegal gambling activities in Singapore. Their over 300 branches and authorized retail outlets allow people to place bets on lottery games such as Toto, 4D and Singapore Sweep as well as sports betting events like football matches, motor racing events and horse races.

The company is constantly innovating to meet their customer’s needs better, so to meet this aim they need to ensure their IT infrastructure can keep pace with future business environment shifts. They also embrace digitization for operational efficiencies as well as strengthening responsible gambling measures for customers.

Collective Campus was chosen as their partner to equip their employees with the skills and tools to become more creative, as well as generate better ideas for Singapore Pools. After two one day tech crash courses covering ideation methods, innovation theory, and key emerging technologies – participants were empowered with practical knowledge they could bring back home with them and implement immediately into their teams.

Singapore Pools recently switched their application monitoring system from on-premises to Oracle Cloud Infrastructure (OCI), giving them greater insight into the operation of their applications and improving service quality for their customers. OCI allows Singapore Pools to quickly address issues faster and minimize outages during times of peak demand; its automated alerts and dashboards help optimize system efficiency to provide a superior experience to its users.

Singapore Pools was established in 1968 and has always taken an innovative, IT-enabled approach to lottery and gaming operations. For its 2022/23 financial year, they collected close to S$9 billion from players; approximately 70% was returned as winnings; 22% went towards tax revenue collection from government; while 5% went directly to Tote Board grants for arts, community development, charity, education health sports sectors.

In 2022, Singapore Pools enhanced its e-services portal to make it easier for people to learn about self-exclusion and find help for problem gambling. According to data provided to ST by the National Council for Problem Gambling (NCPG), almost twice as many individuals banned themselves from online Singapore Pools gambling compared to last year.

Counsellors whom ST consulted noted the rise could be attributable to several factors, including Covid-19 regulations and emergence of alternative gambling options like sports betting and casinos. Counsellors also pointed to increased awareness campaigns regarding social safeguards as well as Singapore Pools’ enhanced website and e-services portal which allowed people easier access to information regarding gambling addiction and recovery support services.

The Basics of Roullete

Roullete (pronounced roullety) is an ancient casino game with centuries of history, known for its glamour, mystery and excitement. A game governed entirely by chance and providing a thrill of anticipation with every spin – roulette can provide a surprising level of depth for serious players when properly understood by its rules – thus increasing your winning potential exponentially!

Before beginning to play, set and adhere to a budget. Additionally, it may be wise to separate gambling money from regular bankroll as unexpected wins may pop up at any moment. When your funds are ready, a croupier will clear out losing bets so you can begin placing chips – each player will receive an individual color chip so as to quickly identify fellow bettors.

Once everyone has placed bets, a croupier will throw the ball into a spinning wheel and wait for it to land on one number. When that occurs, he or she will place a marker at that location, clear away any layout pieces and pay out winning bets.

Bets in roulette fall into two main categories: inside and outside. Inside bets cover specific groups of numbers such as straight or corner bets. Outside bets encompass more of the wheel’s surface area and cover numbers that are either black or red, high or low, odd or even. American-style wheels also contain several green pockets which increase house edge while decreasing payout when winning bets come through.

Inside bets include any number or set of consecutive numbers that appear consecutively, for instance a five-number bet containing 1, 3, 5, and 12, or betting on one dozen as an outside bet (all paying out at 2-1).

The wheel itself is a solid wooden disk slightly convex in shape with 36 compartments arranged nonconsecutively from 1 to 36 on the European version, or two additional green pockets called 0 and 00 for American roulette – each providing additional house edge. Payout for straight bets remains 35:1, but odds for hitting them decrease in American versions.